What does ROOST expect from tenants?

Strong tenant relationships reduce turnover and protect cash flow. We set clear expectations, communicate proactively, and resolve issues quickly. See our podcast episode “What Does Your Property Manager Expect from Your Tenants?” (https://roostrealestateco.com/ep014-what-does-your-property-manager-expect-from-your-tenants/) and our Rent with ROOST brochure (https://roostrealestateco.com/wp-content/uploads/2024/05/Rent-with-Roost-V3.pdf) for details.

Are tenants required to have renter’s insurance?

Our standard lease requires tenants to carry renter’s insurance. This protects their personal property in the event of loss, theft, or damage. While we require it, we cannot absolutely guarantee ongoing compliance.

How do you handle maintenance charges? I want control over what gets spent.

Our PMA authorizes us to approve up to $600 without prior approval. We may exercise discretion in emergencies to protect the asset. We over-communicate on costs and scope until you’re fully comfortable with the process.

How will I know if there is a maintenance issue?

Property Meld automatically alerts you when a tenant submits a maintenance request. You can monitor status and communication in your owner view. https://roostrealestateco.com/roost-real-estate-co-property-meld-owner-portal/.

We process electronic owner payments on the 10th and 20th of each month. If those dates fall on a weekend or holiday, payments run the following Monday. You’ll receive an owner statement with each payment and again at month end.

Frequently Asked Questions About Property Management from Real Estate Investors & Landlords

Property Management FAQs

How much does ROOST charge for property management?

We charge a monthly management that is either a flat rate or percentage of collected rent depending on the market. We also charge a lease fee and an annual renewal/rent increase fee, all of which are outlined in the Property Management Agreement. Click here to learn more.

What can I expect from ROOST as my property manager?

Great question! Every property management company is different, and it’s important to know what you can expect from us and what we will expect of you. We actually have a whole podcast series on this topic. It’s called, “What to Expect from Your Property Manager.” Click here to learn more.

Can I preview a copy of the Property Management Agreement (PMA)?

Of course! Click here to download a sample of our standard Property Management Agreement.

Can I terminate the Property Management Agreement early if things do not work out.

Yes. Either party may terminate the Property Management Agreement with a 60-day notice within the contracted year of service.

Can a Property Management Agreement be in the name of an LLC signed by a managing member?

Yes. We will simply need a copy of the operating agreement and a resolution authorizing you as a signer.

Tenant Relations FAQs

What does ROOST expect from your tenants?

Strong tenant relationships impact profitability, reduce turnover, and ensure consistent rental income. That’s why we insist on clear communication, setting expectations, and resolving issues proactively. Learn more about what we expectations from our recent podcast episode here, and download our Rent with ROOST brochure here.

How do you screen potential tenants?

We conduct a thorough screening process, including credit checks, rental history, income verification, and background checks to ensure we find reliable, long-term tenants for your property. Get all the details about our tenant screening process here.

Are tenants required to have rental insurance?

Our standard lease states that the tenant is required to have a rental insurance policy in place. However, we cannot guarantee that they will or they won’t. This clause is in place to protect the tenant in the event their personal property is lost, stolen, or damaged.

Rehab & Maintenance FAQs

How do you handle maintenance charges? I want to have control over what gets spent.

Our Property Management Agreement says that we can spend up to $600 without approval and we do have some discretion in case of an emergency to make decisions on your behalf. On the other hand we understand that controlling costs is paramount so as we will over-communicate with you until we are both comfortable with the relationship.

How do you handle maintenance requests?

Through our Property Meld owner portal, owners can see maintenance requests in real-time. We coordinate all repairs and routine maintenance with qualified vendors to keep your property in top condition. For more details, check out this video for an overview of the process.

How does ROOST handle rehab’s and turns?

We have a dedicated Rehab & Maintenance division who work exclusively with ROOST Real Estate Co. Clients. Depending on the complexity of the turn we have the ability to do the work in house or sub-contract it out.

Will ROOST manage my utilities for me?

ROOST Real Estate Co. will manage all utilities on your behalf.

Will ROOST inspect my properties for me?

A member of our team will perform inspections on an as-needed basis.

How will I know if I have a maintenance issue?

We use a management and communication tool called Property Meld that will alert you automatically if a tenant makes a maintenance request. Click here to learn more.

Rent Collection & Leasing FAQs

How can I find out if my rent was paid?

All owners have full access to their private owner portal powered by Appfolio. Click here for a video overview of the portal.

How do you handle lease renewals and rent increases?

We assess the market annually to determine appropriate rent increases. We negotiate lease renewals to ensure tenant retention while maintaining profitability.

What happens if a tenant doesn’t pay rent?

We have a strict rent collection policy, and if necessary, we handle the eviction process in compliance with local laws. We work hard to avoid these situations with clear communication and proactive solutions. Click here to learn more about how and when we evict tenants.

How much does it cost to file evictions?

As of January 1, 2025 owners are charged $500 for attorney fees, court costs, and our appearance on their behalf.

Finances FAQs

When do I get paid?

We process electronic owner payments during our check runs on the 10^th and 20^th of each month. If the 10^th or 20^th falls on a weekend or a holiday, then the check run will be on the following Monday. An owner statement of financial activity is provided with each owner payment and again at the end of each month.

What kind of financial detail can I expect from ROOST Real Estate Co?

All financial detail, including receipts and invoices are available monthly in the Appfolio Owner Portal. Click here for a video overview that shows you exactly how we do it.

Onboarding FAQs

How do I get started?

Our owner onboarding process is designed to ensure a smooth transition. We start with an in-depth consultation to understand your investment goals and property details. From there, we set up your account in our management system, perform a property assessment, and develop a customized management plan.

How do you handle the transition from my previous property manager?

We handle communication with your previous property manager to ensure a seamless transition. We gather tenant information, leases, and maintenance histories to maintain continuity for you and your tenants.

Asset Management FAQs

Why should I invest in real estate with ROOST Real Estate Co.?

We provide comprehensive support for investors, including market analysis, property management, and a consumer-focused approach that ensures your investment aligns with your long-term goals. Click here to learn more about the ROOST Investment Gateway.

Invest with Confidence—Invest with ROOST

At ROOST Real Estate Co., we know that profitability is the ultimate goal. That’s why we work so hard to ensure your properties are maintained to the neighborhood standard, marketed well, and rented to the right tenants.

PLUS… Whenever you’re ready, here are three ways we can help you automate your rent collection and get on with your life:

Learn practical ways to free up your time and increase your profits. Listen to The Landlord Profitability Playbook Podcast at www.LandlordProfitabilityPlaybookPodcast.com
Get a FREE Market Rate Rent Analysis for your properties. Sometimes a second opinion can make a big difference in your business. www.MarketRateRent .com
Get a Personalized Property Management Quote and free property management consultation with Gretchen Mitchell at www.PMServicesQuote.com.

Chris McAllister

Chris McAllister was first licensed as a real estate broker in Ohio in 2003 and in Florida in 2015. He founded ROOST Real Estate Co. in early 2014.

Chris’s passion is creating and coaching business opportunities and strategies that support and add value to real estate professionals and their clients. He is the author of several books on the profession, including Protecting the Goose that Lays the Golden Eggs and Eight Success Habits of the New Real Estate Professional.

As both a real estate investor and landlord advocate, Chris also wrote What to Expect from Your Property Manager (Even if Your Landlord is You) and The Landlord Profitability Playbook — a system for automating property management and reclaiming your time.

Chris is also the host of several podcasts, including Connect, Practice, Track, and Grow for real estate professionals, The Landlord Profitability Playbook Podcast for residential real estate investors, and The All Things Real Estate Podcast for home buyers and sellers.

Follow Chris on LinkedIn, YouTube, and Facebook for new episodes, insights, and landlord profitability strategies.